FAQS

Longlife roses are real roses that can last more than three years . To create long-life roses, only the best hand-cut roses are used. After the fresh roses have reached the appropriate stage of ripeness, the roses are treated through an advanced technical process in which the natural juices are replaced by a liquid mixture of glycerin, water and dyes.

The growth process is in fact stabilized. This allows the rose to retain its natural beauty, silky shine and beautiful bright color. The result is a beautiful product that feels like a freshly picked rose.

Flowerboxes longlife
Our Flowerboxes can easily be cleaned with a microfiber cloth. These wipes are available in many stores.

Our longlife roses are real roses that can last for years. Proper care is also important here. This lifespan can only be guaranteed without heat sources, direct sunlight or other UV light, damp places or rooms with high temperatures.

The longlife roses do not need water and if dust gets on the roses, dust them gently with a duster. Do not place objects on our Flowerboxes, as this may crush and damage the roses. Do not remove the roses from the Flowerboxes, the roses have been carefully placed by Rosuz.

Rose bear treatment
Our Rose Bears are specially made by hand and remain infinitely beautiful. The Rose Bears are made of PE foam and do not require any care. If dust gets on the products, dust gently with a duster.

Do not place objects on the Rose Bears as this may crush and damage the roses. You can decide for yourself whether to remove the product from the luxurious packaging.

Our returns policy allows customers to return unused and undamaged gifts within a specified time period. Details can be found on this page.

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), Ideal, Klarna, PayPal, and other online payment platforms (depending on country).

For questions and assistance, please contact our customer service via email at [info@rosuz.nl] or by telephone at [ +31 (0) 851304966 ].

We maintain strict quality controls at every stage of production and use only high-quality materials to ensure durability and satisfaction.

Yes, we offer postpay (Klarna afterpay) as an option to customers. This allows you to receive the product before payment is completed.

Yes, it is possible to pay for gifts with our own gift cards. Make sure the gift card is still valid. View our E-gift card here . You can enter the E-gift card code during ordering.

We currently do not accept cryptocurrency payments. We are constantly evaluating new payment methods and will provide updates as they become available.